Cancellation & Refund Policy
Cancellations
Our products are digital downloads delivered instantly, so an order cannot be cancelled once payment is complete. If your payment failed or was not completed, no order is created and you are not charged.
When we give refunds
We will refund your purchase if you contact us within 7 days of buying and:
- a file is damaged, will not open or is missing, and we cannot fix it within 48 hours;
- you were charged twice for the same product; or
- the product is materially different from its description.
We do not give refunds for a change of mind after the files have been downloaded.
How to ask for a refund
Email [email protected] with the email address you used at checkout, the product name and the reason. We reply within 1–2 business days.
Refund timeline
Approved refunds are made to your original payment method within 5–7 business days. Your bank may take a few more days to show the credit.